Contact Us
Got a question about a review, spotted something that needs updating, or want to flag a casino we haven't covered yet? This page explains the best way to reach Online Casinos, what we can help with, and what belongs elsewhere.
What we can help with
Online Casinos is an independent research and comparison site covering highest payout online casinos available to US players. We're not a casino, we don't process deposits or withdrawals, and we can't access anyone's player account. Our team can help with things like:
- Corrections or updates to a review, rating, or bonus term listed on the site
- Questions about how we assess payout speeds, licensing, or bonus terms
- Suggestions for casinos or topics you'd like us to cover
- General feedback on the site, its accuracy, or its usefulness
What we can't help with
Because we don't operate any casino, we're unable to assist with account logins, deposits, withdrawals, bonus claims, or disputes tied to a specific casino site. If you're having an issue with your account, balance, or a withdrawal that hasn't arrived, that request has to go through the casino's own customer support team — every operator listed on this site has a support channel of its own, usually live chat or email, listed on their site.
If a dispute with a casino can't be resolved directly, most licensed US operators are required to point players toward their regulator's complaint process. Check the casino's terms page or licensing footer for that information, since it varies by state and operator.
Before you write in about a bonus or payout
A lot of the questions we receive are actually answered on the site already. It's worth checking these first:
- Bonus terms, wagering requirements, and expiry dates are listed alongside each offer — always read them before claiming, since they materially affect what you can withdraw
- Withdrawal timeframes vary by payment method and by casino, and most delays come down to identity verification (KYC) checks rather than the casino withholding funds
- If you're unsure whether a site is licensed or legitimate, our Responsible Gambling page covers where to check licensing status and how to spot warning signs
- General site terms, including how we're funded and how reviews are put together, are on our Terms and Conditions page
If you're concerned about your gambling
If you're reaching out because gambling has started to feel like a problem — for yourself or someone you know — please don't wait on a reply from us. Our Responsible Gambling page lists tools like deposit limits, time-outs, and self-exclusion programs, along with national support organizations that are available immediately and free of charge. Every licensed US casino is required to offer some form of these tools, and support services can help regardless of which casino you play at.
How we handle commercial relationships
Online Casinos may earn a commission when readers click through to a casino from this site and sign up. That relationship never decides our rankings — operators cannot pay for a better rating, and we tell readers where a casino falls short. If your message is about a commercial partnership, advertising, or a correction tied to how an offer is displayed, say so clearly and we'll route it accordingly.
What to include in your message
To help us respond accurately, it's useful to include:
- The page or review your question relates to, if applicable
- The specific casino name, if your query concerns one of the operators we cover
- What you've already checked, such as the bonus terms or the casino's own support
- Any relevant dates, such as when a bonus was claimed or a withdrawal requested
This lets us look into the right thing the first time, rather than going back and forth.
Who this site is for
Our readers are typically US adults comparing licensed casinos, checking bonus terms, or researching payout speeds before they play. Whether you're new to online casinos or a regular player, our aim is to give straight, research-based answers rather than marketing copy — and that includes how we handle your questions. For background on how we put reviews together and what we look for, our About Us page covers that in more detail. Readers outside the US researching alternatives may also find our page on non-Gamstop casinos for UK players relevant, though that market operates under different rules and isn't covered by US licensing.
Response times
We aim to review messages in the order they arrive. Straightforward corrections and factual queries are usually quicker to resolve than broader feedback or partnership questions, which may take longer to route to the right person.